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Refunds (money-back guarantee) and chargebacks

Refunds (money-back guarantee)


A buyer may request a refund from LeaderTelecom B.V. during 14 days from the date when services were provided. LeaderTelecom B.V. also provides the non-refundable services (e.g. Issuing of Code Signing certificates etc.). You may collect more information about non-refundable services on or ask by e-mail (). Rightful refund should be requested by e-mail (). The buyer will only receive a single refund per order.

Please be advised that all Entrust certificates are non-refundable. Also in regards to all Entrust certificates and certificates purchased on www.ict.auction, we can only accept payments via wire transfer. 

Funds paid via Bitcoin are non-refundable neither in full nor in part. You are advised to pay exactly the amount that is required when making payments via Bitcoin. The payment made via Bitcoin is not subject for refund neither in full nor in part. 



A chargeback occurs after a buyer contacts their credit card issuer to dispute a charge that appears on their credit card statement. Chargebacks may be issued for a number of reasons including but not limited to the following:

  • Expired authorization of the buyer's credit card or bank processing error;
  • Duplicate billing, incorrect amount billed;
  • An unauthorized party has made a purchase with the buyer's credit card or identity theft.

Questions about these statements may be submitted by an email to